What email address do we use to log in?

Hi Ann, what is your Score email address?

How do we know if we have a PRO or regular license?

ann.rcrichton@scorevolunteer.org

I'm on a Mac via Safari. Can I receive audio thru my Mac rather than a phone?

Do we have a PRO license?

every volunteer has the ability to have their own personal zoom basic license. The pro licenses Kathy is reviewing are held by the chapter - the chapter admin email ‘ch.adminXXXX@scorevolunteer.org’ is that email. You may need to contact the SCORE Help Desk if you do not know how to log into that email.

Thank you, Steve!

Is there a way for each member to take advantage of the chapter Pro license?

Do districts have an ability to access the PRO version

Meetings look like they can be set on the 30 minutes? Can that be manually changed to the 15 minute?

anyone can get a pro license, but there is a cost. for 99% of our mentors, a basic license will suffice.

Steve, remind us the user name to be used and password, please

every volunteer has the ability to have their own personal zoom basic license. The pro licenses Kathy is reviewing are held by the chapter - the chapter admin email ‘ch.adminXXXX@scorevolunteer.org’ is that email. You may need to contact the SCORE Help Desk if you do not know how to log into that email.

Does the chapter PRO licence allow us to conduct more than one simultaneous mentoring session?

not simultaneous - each mentor would use their own personal basic license for those

OPK, thanks Steve.

OPK = OK

Do we have time and # of participants on our personal license?

time or participant limits

How do I select the account when I install the calendar plugin? I have acess to the Chapter Pro as well as my personal account yet is seems to always default to the admin acct when I add this to a calender entry

Thank you Steve.

hi. follow up to Steve Records comment. we have a pro license for Chapter. does this mean only way volunteers can use the pro features is to use the chapter license (e.g. only one meeting ID). what if we had two volunteers needing a meeting at same time ?

one of our chapteres has a zoom room any of the volunteers can access. How does this work and how is it set up

John,

john, you can only use the chapter license for one meeting at a time

How would a chapter hold more than one zoom meeting at a time using the chapter logon?

thanks Steve. and best of luck. you’ll be missed.

@SCORE Michiana, you would need to have multiple accounts set up, either pro or basic

Does SCORE have a virtual background with SCORE logo developed for mentors to use?

web portal vs desk top - why would an occasional user (volunteer with clients, not admin) choose one over the other?

@Peter, not that I’m aware of, but you can upload your own images for virtual background!

@Kate, desk top client always a much better and easier experience, even for occasional users.

Does the client have to download the Zoom App on their computer to join a meeting?

@Rod, no your client does not have to download anything, create an account, etc. They will just be able to join using their internet browser.

Can the Group Chat be recorded along with the video/audio? Will the Group Chat be available following completion of this session?

Thx.

@Gary, yes you can save “in meeting chat” which will save to your account and include links, attachments, etc.

Who do I contact if we cannot log into our chapter account?

What does "lock the meeting"do?

I joined via internet. Have to have phone on for audio. Is that normal?

Contact support if you have account issues: https://support.zoom.us/hc/en-us

Locking the meeting makes it so you need a password to join. This would be for added security reasons on meetings.

@Pattie you should be able to use computer audio. I’m not sure in particular might be happening on your end.

can you send your contact info

kevin.mcdonagh@zoom.us

will zoom be at NLC

980 429 4921

To be determined Becky!!!

can we conduct webinars with this license

Thanks everyone

I would like to receive this recording, can that be emailed to me please?

We need ZOOM to be at NLC !!!

What is NLC?

NLC is National Leadership Conference

Thank you.

I am having issues with my chapter's login